Questions, answered.
Opening hours, parking, booking and what to expect from treatment. If your question isn't here, get in touch and the team will help.
What are your opening hours?
All our Dubai locations, DHCC, JLT and our imaging centre DISC Diagnostics, are open Monday to Saturday, 7am to 7pm, and Sunday, 9am to 6pm.
Is there parking at your clinics?
- DHCC: paid parking at Ibn Sina Building 27, Block B, validated at reception, with valet available
- JLT: Swiss Tower basement parking, first hour validated
- DISC Diagnostics: paid visitor parking at Ibn Sina Building 27
How far in advance should I book?
We recommend booking 3 to 5 days ahead to get your preferred time, especially for evening and weekend appointments.
Do you accept walk-in patients?
Yes, we accept walk-ins. Booking in advance is still the best way to secure your preferred clinician and time.
What happens if I arrive late?
If you arrive more than 15 minutes late, your session may be shortened or rescheduled.
What is your cancellation policy?
Please cancel or reschedule at least six hours before your appointment. Later changes carry a AED 250 late cancellation fee.
Can I choose a male or female therapist?
Yes. Tell us your preference when you book and we'll arrange a male or female therapist for you.
Do I need to see a doctor before physiotherapy or chiropractic?
Usually not. You can book a physiotherapist or chiropractor directly, and they will assess you and plan your treatment.
Please see a doctor first if you have any of these:
- Pain spreading into your arm or leg
- Numbness, tingling or weakness
- Severe pain after a fall or accident
- Fever, unexplained weight loss or a history of cancer
- Loss of bladder or bowel control
If you're unsure, start with a doctor's consultation and they will recommend the right treatment.
Do you treat conditions other than muscle and joint problems?
Yes. Our multidisciplinary team also treats neurological conditions such as post-stroke rehabilitation and nerve-related disorders, acute illnesses like flu, headaches and stomach pain, and chronic conditions like high blood pressure and diabetes. We also help with fatigue, posture problems, stress-related symptoms and general deconditioning.
Do you treat children?
Yes. Our therapists treat children and teenagers with parental consent, using age-appropriate methods, and our doctors see patients from age 2.
Can I have treatment while pregnant?
Yes. Our therapists are trained to treat you safely throughout all three trimesters. We ask for clearance from your doctor before treatment starts.
Can I have a session during my period?
Yes, you can attend as normal unless you feel unwell or uncomfortable.
Can I exercise before or after my session?
Light exercise is fine. Avoid intense training on the day of your treatment.
What should I wear?
Gym or other flexible clothing works best, so your clinician can assess and treat you easily. Our clinics have private changing rooms and showers if you'd like to change before or after.
Is it normal to feel sore after a session?
Yes. Mild soreness is common after soft-tissue and hands-on work and usually settles within 24 to 48 hours.
Deep tissue work, dry needling or shockwave can occasionally leave light bruising. This is also temporary.
Can I have several areas treated in one session?
Sessions focus on the areas linked to your condition and your clinician's plan, which keeps treatment targeted and effective.
If you have more than one concern, your therapist will prioritise them and work through each one over your treatment plan. We don't book back-to-back sessions for separate complaints.
What is the difference between physiotherapy and chiropractic?
Physiotherapy covers pain and injury management for every joint, with a strong focus on rehabilitation and exercise. Chiropractic focuses on hands-on adjustment and manipulation of the spine and joints.
Do you offer massage therapy?
Yes, at DHCC and JLT. Our massage therapy is therapeutic and recovery-focused, and is prescribed as part of your treatment plan:
- Deep tissue massage
- Sports and recovery massage
- Myofascial release
- Trigger-point therapy
- Pre and post-event massage
Do you treat C-section and surgical scars?
Yes. Our physiotherapists treat C-section and other post-surgical scars with manual therapy, soft-tissue mobilisation and exercises that improve tissue flexibility, ease tightness and restore normal movement.
Do you offer PRP injections?
Yes. PRP injections are available after a consultation with our orthopedic surgeon, who will confirm the treatment suits your condition. The price depends on the area treated and is confirmed at that consultation.
Do you offer NAD+ infusions?
Yes, in Dubai. A doctor's consultation is required before any NAD+ infusion.
- Most infusions take up to about two hours
- Eat and drink normally beforehand, as an empty stomach makes side effects such as mild nausea more likely
- You can drive home afterwards
NAD+ infusions are for adults and are not recommended during pregnancy or breastfeeding, or for people with active cancer.
Is NAD+ therapy covered by insurance?
No, NAD+ infusions are self-pay. Some insurance plans do cover the doctor's consultation beforehand.
Can I have blood tests done with you?
Yes. We work with an accredited laboratory for all doctor-requested blood tests. You can visit the lab for your sample, or we can arrange a blood draw at home.
Do you offer packages or payment plans?
Yes. We offer session packages with discounts based on the number of sessions your clinician recommends, and your therapist will suggest the best option for your plan.
You can also split larger payments into instalments with Tabby.
Are your clinics wheelchair accessible?
Yes, all our clinics are fully wheelchair accessible.
How can I apply for a job at DISC?
Visit our careers page for current openings and send your CV with the role and location you're interested in.
Still have a question? Contact the team and we'll get back to you.
